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Clear and fair — how cancellations and reschedules work.
Last updated: 21 August 2026.
We understand that plans change. This policy explains how cancellations and reschedules are handled for Outskyz adventure bookings.
More than 7 days before your experience: full refund of the amount paid, minus any non-refundable booking fees charged by our partners.
Between 3 and 7 days before your experience: 50% refund, or a full credit to reschedule for another date.
Less than 3 days before your experience: no refund, but you may reschedule to an available date subject to partner availability.
You may reschedule your experience to another available date, subject to availability and any price difference. Rescheduling is free when requested more than 7 days in advance.
Weather-related reschedules are always free, regardless of timing.
If Outskyz or its partners cancel an experience for safety reasons, weather, or other circumstances beyond our control, you will receive a full refund or a free reschedule to another available date.
If you do not arrive at the scheduled time and location, the booking is treated as a no-show and is non-refundable.
To cancel or reschedule, email us at outskyzz@gmail.com with your booking reference. Our team will confirm the outcome within 24 hours.